I really like this statement by Jeremiah Owyang, The Web Strategist, in a post discussing the new My Starbuck’s website:

“The future of corporate websites enable customers to submit, define, and vote for next-generation products in collaboration with product teams.”

Man, wouldn’t it be nice if this was what we in libraries could experience with our vendors? I am a huge proponent of open source tools in libraries, including open source library systems like Koha and Evergreen. I wonder though if they would be gaining as much ground in the marketplace if library systems vendors were already doing what Jeremiah suggests.