Family Man Librarian

A lot has been written in other blogs, in conference reports, in articles and elsewhere about the growing technology gap between the “haves” and the “have nots.”  It definitely exists; what is debatable is how rapidly the gap is increasing.  I was interested to note on a TV monitor in my company’s cafeteria a brief report about a recent Pew study that estimated that 15% of the U.S. population has neither a cell phone nor a computer, and that prompted me to write this entry.

I am a pretty tech-savvy person.  I have probably wasted more time and money on techie things than is healthy for me (although, I would argue, the time and money weren’t all wasted).  I have had high speed Internet connectivity at home since 2001 and used dial up connectivity for at least ten years before that.  I have used a cell phone since the early 90s.  My work has centered on networked connectivity for at least that long, and I use a computer on average about eight hours a day and probably longer, not just at work but at home as well.  I haven’t had a print newspaper subscription since the early 90s, relying instead on the Internet to deliver the news and information I needed.

In spite of my techie orientation and experience, I, too, experience this technology gap at times.  For instance, when I first heard about Twitter from Steven Cohen several weeks ago, I was intrigued and signed up for the service just to dabble with it and understand what it can do.  But it really didn’t “click” with me much; I couldn’t figure out what the big deal was with it and why so many people were so enthusiastic about it.  That is, until I bought a Blackberry along with its QWERTY keyboard and constant wireless connectivity.  I used my Blackberry to post to Twitter quite a bit to report to friends and family about the trip to Mayo Clinic with my wife.  Twitter didn’t make much sense to me until I had the right equipment, something that I had at hand at all times, which I could pull out and quickly type in a brief statement here and there.  This may seem a minor example of a technological gap, and it is.  But my point is that even among the technorati, so much of what is gushed over and around which enthusiastic user communities are founded, is based on access to equipment (hardware, but software as well) that relatively few people, even today, can afford, or can use, e.g. because of lack of service, low bandwidth, or whatever.  The Pew report mentioned above highlights this reality.

I’m lucky.  I can usually afford technology.  I live in a high population area with a ton of service options that provide high performance and relatively low cost.  When we lived in rural east central Indiana for three years, however, it was a far different story.  I couldn’t get good cell reception so I stopped using a cell phone, for instance.  And although we had high speed cable Internet at home, it was pricey.  I mentioned that I now have a Blackberry.  I wouldn’t be able to afford that at all if it weren’t for the fact that I work for a large company and as a side benefit am able to receive significant discounts on cell phones and services.  Without those discounts, I would not have a Blackberry at all.

Another point about the “haves” vs. “have nots” when it comes to technology, is that not everything shiny and new is highly adoptable.  Take RSS vs. email as an example.  This blog was set up to mainly communicate with family and friends, and I estimate that only a very small percentage of that target audience a.) knows what on earth RSS is, and b.) cares to make use of it in any way.  Instead, anecdotal evidence has shown me that it is far more likely that family and friends will simply go to this website to check to see if I have written anything new.  A large portion of my target audience doesn’t even remember to do that.  By way of contrast, when I communicate with my target audience via email, it’s an entirely different story.  I am able to regularly communicate with family and friends via email, and that is much more accessible and usable to them, than RSS will likely ever be.  Another example of a technology gap is with the use of instant messaging services.  I love using IM and now I am logged on to at least four different services almost every day.  In spite of that, only a very tiny fraction of family and friends regularly uses IM, preferring email instead.  I’d love to use IM more regularly to keep in more constant communication with them, but hardly any of them uses it.

I’m certain that I haven’t made any revelatory points here but this issue is something I have been mulling over for a while.  Call it the frustration of a technogeek when the people with whom he most wants to communicate don’t use the tools he loves to use for that purpose   Let’s not even talk about stuff like MySpace or even Second Life, which are really foreign planets.